Description
Accomplished writer and author Duncan Peberdy, has now published his self-help book which helps you navigate the impenetrable complaints process in big, corporate firms.
A head-shaking, but hilarious read in places, this book not only highlights how to complain, but importantly addresses when – especially if the usual channels have been exhausted.
It’s an ideal short read for the beach, on the commute or just to help you overcome the impossible.
Author’s note:
“Buy Now and receive a FIRST EDITION copy whilst stocks last
Discover my proven and innovative approach for taking on companies whose so-called customer service teams are not empowered to put things right when goods and services don’t perform as advertised. In future,when companie strytoswerve the realissue[s] and only provide impersonal template responses, you’ll know how to get your complaint in front of senior leaders with enough clout to put it right. In these examples that span many years, after weeks and months of getting nowhere by following their customer service process, without the need to engage expensive solicitors I was able to let their senior management know exactly what I felt about the poor experiences their goods and services had frustrated me with.”